Introduction

At Mela Bike, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website and engage with our services.

1. Information We Collect

We may collect and process the following types of information about you:

  • Personal Identification Information: Name, email address, phone number, and postal address when you fill out forms on our website, contact us via email, phone, or WhatsApp.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services, including via tools like Google Analytics.
  • Marketing and Communication Data: Your preferences in receiving marketing communications from us.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide Our Services: To manage and fulfill your bookings, process payments securely through third-party processors like Stripe and PayPal, which are integrated via Booqable, and provide customer support.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following cases:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing our services. For payment processing, we use Stripe and PayPal, integrated via Booqable. These processors handle your payment information securely, and we do not store or directly handle your payment details.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Despite these measures, please be aware that no method of transmission over the internet is completely secure.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete information.
  • Right to Erasure: You have the right to request the deletion of your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request the restriction of processing your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: Where you have provided consent to the processing of your data, you may withdraw this consent at any time.

6. Cookies

Our website uses cookies to improve your experience. For more information, please see our Cookie Policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back periodically to stay informed of any updates.

8. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at info@mela.bike, or through phone at +356 7764 6074.